Product Warranty

Thank you for choosing our products! We stand behind the quality of our fitness equipment and offer a comprehensive warranty to ensure your investment is protected. This warranty page outlines the terms and conditions for each product category, providing you with clear information on what is covered and how to maintain your equipment to ensure long-lasting performance.

General Warranty Information

Our products come with a limited warranty, which covers defects in materials and workmanship under normal use conditions. The warranty period starts from the original date of purchase and applies only to the original purchaser.

What’s Covered:

Defects in materials and craftsmanship: If your product has a manufacturing defect, it will be repaired or replaced at our discretion.
Parts replacement: We cover replacement of faulty parts (not including consumable items like batteries, belts, etc.).
Labor costs: For certain repairs, we will cover labor costs within the warranty period.

What’s Not Covered:

Improper use: Any damage resulting from improper use, neglect, or failure to follow maintenance instructions.
Normal wear and tear: Items like belts, hand grips, and pads are subject to wear over time and are not covered after normal usage.
Non-authorized repairs or modifications: Repairs or alterations made by someone other than an authorized service technician will void the warranty.

Preventative Maintenance

To keep your fitness equipment working optimally and extend its life, we recommend regular maintenance as follows:

Regular cleaning: Dust and dirt can accumulate and cause damage over time. Wipe down surfaces after each use and keep moving parts clean.
Lubrication: Certain equipment, like treadmills and elliptical machines, may require periodic lubrication of moving parts. Please refer to the user manual for specifics.
Inspection: Periodically check for loose bolts, worn-out parts, or any unusual noise or function. Contact us immediately if you notice any issues.
Proper storage: When not in use, store equipment in a dry, temperature-controlled area to avoid damage from moisture, humidity, or extreme heat. Storing your equipment outside may void your warranty if a fault is caused by exposure to effects of weather.

Warranty only valid if machines are properly maintained to Nordic's maintenance procedures. Please click here for our full maintenance procedure checklist.

Treadmill running decks should be cleaned and lubricated after every 30 hours of use. For home use we recommend our specifically formulated Silicone Spray. For commercial use please contact us to discuss ordering our Silicone Oil which lasts longer and protects your equipment from damage.

Warranty Void Conditions

The warranty may be void if:

Improper assembly: If the equipment is not assembled according to the manufacturer’s instructions, or damaged during assembly, it could result in malfunctions and void the warranty. Please get assistance assembling if required.
Commercial use: Our products are designed for home use unless specified otherwise. Commercial use may void the warranty.
Negligence: Failure to follow recommended maintenance and care instructions.
Unauthorized repairs or modifications: Any unauthorized third-party repairs or modifications to the equipment.
Accidents or natural disasters: Damage caused by fire, flood, earthquake, or other external factors.
Using Harsh cleaning chemicals: Some cleaning chemicals may cause metal frames to rust or upholstery to chemically harden and prematurely age. We suggest using our anti-bacterial cleaning wipes that have been specifically designed to be safe for use on all of our equipment.

Warranty by Product Category

Below is detailed minimum product warranty information provided by Nordic Fitness for each product category. Some brands carry extended warranty. If there is specific warranty details on a product page, they will over-ride this information.

Treadmills

Frame: 5 years
Motor: 5 years
Parts: 2 years
Labor: 1 year
Consumable Parts: 6 months (e.g., treadmill belt, deck, rollers)

Warranty Details:
Our treadmills come with a robust warranty on the frame and motor to ensure long-lasting use. Warranty covers any defects in material or craftsmanship. Wearing parts such as the treadmill belt, rollers, and deck have a shorter warranty period, and will need replacement after regular use. We carry a range of spare parts readily available for all of our equipment.

Exercise Bikes

Frame: 10 years
Parts: 2 years
Labor: 1 year
Consumable Parts: 6 months (e.g., pedals, seat, belt, hand grips)

Warranty Details:
Our exercise bikes are built for durability, and the frame is covered for an extended period. Wear parts like pedals and seats are subject to more frequent use and will need to be replaced periodically. We carry a range of spare parts readily available for all of our equipment.

Crosstrainers / Ellipticals

Frame: 10 years
Parts: 2 years
Labor: 1 year
Consumable Parts: 6 months (e.g., footpads, grips, resistance belts)

Warranty Details:
Crosstrainers are covered for up to 10 years on the frame. Parts such as resistance systems and electronics are covered for up to 2 years. Footpads and grips are subject to wear and will be replaced as necessary during the first 6 months of use.

Home Gyms and Strength Machines

Frame: 10 years
Parts: 3 years
Labor: 1 year
Consumable Parts: 6 months (e.g., weight stacks, pulleys, cables)

Warranty Details:
Our gym and strength machines are designed to withstand heavy use, and their frame is backed by a 10-year warranty. Parts such as cables and pulleys are considered wearable items and will need replacing depending on usage frequency. You can order replacement cables directly through our website, or bring your broken cable to us and we can usually replace it while you wait.

Accessories

Manufacturing Defects: 1 year
Consumable Parts: 6 months

Warranty Details:
Accessories like dumbbells, mats, and kettlebells are covered for a 1-year warranty on the frame and structural parts. Any faults with manufacturing defects should be reported to us as soon as possible. Items like grips, pads, and other wearables are covered for up to 6 months.

How to File a Warranty Claim

If you believe your product is defective and you are within the warranty period, please contact our Customer Service team with the following information:

Proof of purchase (receipt or order number)
Product serial number (located on the product or user manual)
Description of the issue and any relevant photos or videos
Contact information and shipping address (if applicable)

We will guide you through the process and work with you to either repair or replace your product.

Note: These warranty terms are provided in addition to your consumer guarantees as outlined in the Australian Consumer law and do not affect your rights as a consumer.

Commercial Warranty for Circle Fitness, Jerai, and Body-Solid Equipment

For commercial-grade fitness equipment purchased under the Circle Fitness, Jerai, and Body-Solid brands, we offer a separate, commercial warranty that applies exclusively to commercial use in gyms, fitness centers, and similar facilities.

Key Terms of Commercial Warranty:

Frame: 10 years
Parts: 3 years
Labor: 2 years
Consumable Parts: 6 months (e.g., grips, pads, cables, and upholstery)

This warranty covers the frame and major components of your commercial fitness equipment, including parts and labor, under the conditions set out below. The warranty applies only to equipment that is used in a commercial environment and is subject to additional maintenance requirements.

Maintenance Requirement:

To maintain the validity of the commercial warranty, the equipment must be regularly maintained by Nordic Fitness or an authorized representative. This includes:

Regular inspections and servicing
Lubrication and cleaning of moving parts
Replacement of wear items (e.g., belts, cables, grips) as necessary

Failure to adhere to the maintenance schedule, or the use of unauthorized repair services, may result in the voiding of the warranty.

What’s Covered:

Defects in material and workmanship on the frame, motor, and main components.
Parts replacement and labor for repairs needed due to faulty materials or workmanship.
Repairs or replacements needed due to mechanical failure from normal use.

What’s Not Covered:

Damage from misuse or neglect: Equipment used improperly or damaged due to neglect will not be covered.
Normal wear and tear: Items such as grips, upholstery, and other consumable parts are subject to regular replacement and are not covered beyond the specified period.
Unauthorized repairs or modifications: Any repair or modification performed by unauthorized third parties will void the warranty.

To learn more about the commercial warranty or to schedule maintenance, please contact Nordic Fitness.